Shipping and Delivery Policy

1. Introduction

This Shipping and Delivery Policy applies to all online courses, digital learning products, live sessions, recorded modules, webinars, workshops, subscriptions, certificates, and related services purchased from https://AstroSutraaVedicAcademy.com or authorised payment pages operated by Gurusutraa Solutions Pvt. Ltd. under the brand name AstroSutraa Vedic Academy.

2. No Physical Shipping

AstroSutraa Vedic Academy is a service-based online learning platform. We do not sell or deliver physical products through this website. Therefore, no physical goods, parcels, printed books, merchandise, equipment, or courier shipments will be delivered unless expressly stated in writing for a specific offering.

Any reference to "shipping" or "delivery" on the Platform, invoice, payment page, or checkout flow should be understood as digital delivery or service fulfilment for online learning access.

3. Mode of Digital Delivery

Depending on the course or service purchased, delivery may be completed through one or more of the following modes:

• learning management system account access;
• login credentials or course access link sent by email, SMS or other authorised communication channel;
• course dashboard activation under the user account;
• recorded video modules, PDFs, notes, assignments, quizzes, or downloadable learning material;
• live class, webinar, or workshop links through video conferencing or online classroom tools;
• community access, doubt group, discussion forum, or mentor interaction channel where included in the purchased course;
• certificate delivery through digital download, email, LMS dashboard, or other online mode if applicable.

4. Delivery Timelines

For most self-paced or recorded courses, digital access is generally activated after successful payment confirmation and system verification. In normal cases, access may be delivered instantly or within 24 working hours. For certain courses, batch-based programs, live workshops, manual verification, custom enrolments, high-value transactions, technical checks, or fraud review, access may take longer.

For live courses, webinars, or scheduled batches, delivery is considered initiated when enrolment confirmation is issued and the user is provided with the schedule, joining instructions, LMS access, live link, or relevant communication. Live sessions will be conducted as per the announced schedule, subject to changes under the Terms and Conditions.

5. Delivery Confirmation

Digital delivery may be confirmed by any of the following: successful course activation, LMS login enabled, course visible in the user dashboard, delivery of access link or login credentials, email/SMS/WhatsApp/RCS confirmation, invoice or order confirmation, webinar link delivery, live session attendance, recorded session access, or availability of learning material.

Once digital access is provided, the Service will be treated as delivered or partially delivered for the purpose of our Refund and Cancellation Policy.

6. User Responsibilities

To receive digital delivery properly, users must:

• provide a correct and active email address, mobile number, WhatsApp number, and billing details at the time of purchase;
• check inbox, spam, promotions, updates, SMS, WhatsApp, RCS, and other relevant message folders for access details;
• ensure that their device, browser, internet connection, audio/video settings, email account, and messaging apps are functional;
• keep login credentials confidential and not share course access with anyone;
• inform us promptly if access is not received or if any contact detail was entered incorrectly;
• use the course access within the validity period or batch schedule mentioned on the course page, invoice, or communication.

7. Non-Delivery or Access Issues

If you do not receive access after successful payment confirmation, contact us at support@astrosutraavedicacademy.com with your name, registered mobile number, registered email ID, course name, order ID, transaction ID, payment date, and payment screenshot. Users should report access issues within 48 hours of payment or scheduled delivery to allow timely resolution.

After verification, we may resend access details, update your registered contact information, activate the course manually, provide alternate access, extend access where justified, or coordinate with the payment/service provider. We are not responsible for delivery failure caused by incorrect user details, blocked messages, spam filters, inactive numbers, personal device issues, restricted internet, corporate firewall, or failure to check the registered channels.

8. Third-Party Platforms and Technical Dependencies

Digital delivery may depend on third-party services such as LMS platforms, hosting providers, email/SMS/WhatsApp/RCS gateways, payment processors, video conferencing tools, cloud services, analytics tools, advertising platforms, content delivery networks, and internet service providers. We are not liable for delays, outages, blocking, downtime, message delivery failure, spam filtering, payment delay, or technical restrictions caused by third-party systems or user-side conditions.

9. Live Sessions, Rescheduling and Recordings

Live sessions, workshops, webinars, or batch classes may be scheduled, rescheduled, extended, replaced, or cancelled due to Expert availability, operational reasons, technical issues, low enrolment, force majeure events, compliance requirements, or business needs. Where appropriate, we may provide a revised schedule, recording, alternate Expert session, course credit, or equivalent access at our discretion.

Failure by a user to attend a live session after the schedule or joining details have been shared will not be treated as non-delivery. Recordings may be provided only if included in the relevant course offering or approved by the Company.

10. Digital Certificates

Certificates, if applicable, may be delivered digitally after completion requirements are met. Certificate issuance may be subject to attendance, assignments, assessments, payment status, identity verification, conduct, and course-specific conditions. Certificate delivery timelines may vary and may require manual review.

11. No Shipping Charges

As no physical product is shipped, standard shipping or courier charges do not apply unless a specific offering expressly includes a physical item in writing. Any taxes, payment gateway fees, convenience fees, platform fees, or other charges shown at checkout are not shipping charges and will be governed by the applicable payment and refund terms.

12. Contact for Delivery Support

For access, delivery, login, live session, or certificate support, contact:

Kartik Nigam
Gurusutraa Solutions Pvt. Ltd.
C2-470, Niti Khand-2, Indirapuram, Ghaziabad, U.P. 201014
Email: support@astrosutraavedicacademy.com