Refund and Cancellation Policy

1. Introduction

This Refund and Cancellation Policy applies to purchases made on https://AstroSutraaVedicAcademy.com and related authorised payment pages, landing pages, communication channels, or learning management systems operated by Gurusutraa Solutions Pvt. Ltd. under the brand name AstroSutraa Vedic Academy.

By purchasing a course, workshop, webinar, live class, recorded module, consultation, certificate program, subscription, digital material, or any other online learning service, you agree to this Policy, our Terms and Conditions, Privacy Policy, and Shipping and Delivery Policy.

2. General Policy

Our Services are digital, online, time-sensitive, and knowledge-based. Once access is granted, a seat is reserved, a live session is attended, a recording is opened, login credentials are issued, downloadable material is made available, or any digital content/service is consumed, the Service is considered delivered or partially delivered. Therefore, fees are generally non-refundable except in the limited circumstances expressly mentioned in this Policy or required by applicable law.

3. Non-Refundable Cases

Unless specifically approved in writing by the Company, no refund will be provided in the following cases:

• the user has accessed the course, LMS, recording, live class, webinar, PDF, notes, community, assignment, assessment, certificate module, or any digital material;
• login credentials, course access, meeting link, downloadable material, recorded content, or learning access has been delivered;
• the user does not attend a live class, webinar, workshop, or scheduled session despite access or reminder being provided;
• the user changes their mind, no longer wants the course, purchased the wrong course, lacks time, has personal reasons, or is unable to complete the course;
• the user is dissatisfied because of personal expectations, belief system, learning speed, course difficulty, teaching style, subjective interpretation, astrological outcome, tarot/numerology interpretation, or non-achievement of desired results;
• the user faces issues due to personal device, internet, email, WhatsApp, SMS, browser, app, spam folder, blocked number, wrong contact details, or failure to check messages;
• the user violates the Terms and Conditions, shares account access, misuses content, behaves abusively, initiates improper chargebacks, or engages in fraudulent activity;
• certificates are withheld due to non-completion, low attendance, misconduct, failed assessment, pending payment, identity mismatch, or breach of course rules;
• promotional discounts, price reductions, bonus offers, or coupons become available after a purchase has already been made.

4. Eligible Refund Cases

A refund may be considered only in the following limited cases, subject to verification and approval by the Company:

• duplicate payment for the same order, where both payments are successfully received by us;
• payment debited from the user but order not confirmed, access not delivered, and amount actually received by us after reconciliation;
• the Company cancels a paid course, batch, or event and does not offer a reasonable replacement, rescheduling, recording, course credit, or alternate equivalent access;
• technical failure solely attributable to the Platform that prevents access for a substantial period, after the user has timely reported the issue and cooperated with troubleshooting, and where no alternate access, recording, extension, or reasonable remedy is provided;
• any refund required under applicable law or binding direction of a competent authority.

5. Cancellation by User

A user may request cancellation only before access to the Service has been granted and before any course material, live link, recorded module, PDF, community access, or LMS credentials have been delivered. Cancellation requests must be sent from the registered email ID to the support email with order ID, registered mobile number, course name, payment proof, and reason for cancellation.

A cancellation request does not automatically guarantee refund. Approved cancellations may be subject to deductions such as payment gateway charges, bank charges, taxes, administrative charges, platform charges, already incurred costs, or any other permissible deductions.

6. Cancellation by Company

We reserve the right to cancel, reschedule, modify, replace, suspend, or discontinue any course, batch, Expert session, live class, webinar, workshop, subscription, or service for operational, expert availability, technical, business, safety, compliance, legal, or force majeure reasons.

Where a Service is cancelled by the Company before delivery and no reasonable alternative is offered, the Company may, at its discretion, provide a refund, credit note, alternate batch, equivalent course, extension of access, replacement session, or other suitable remedy. The Company will not be liable for indirect losses, travel costs, opportunity costs, internet charges, device costs, emotional distress, or any consequential losses arising from cancellation or rescheduling.

7. Refund Request Process

1. Email your request to support@astrosutraavedicacademy.com from your registered email ID.
2. Mention your full name, registered mobile number, registered email, course/program name, order ID, transaction ID, payment date, amount paid, and reason for refund.
3. Attach payment proof, screenshots, failed order confirmation, duplicate payment proof, or relevant evidence.
4. Cooperate with verification, bank/payment processor reconciliation, identity confirmation, technical checks, and support troubleshooting if required.
5. The Company will review the request and communicate approval, rejection, or required clarification through the registered contact details.

8. Refund Timelines

Approved refunds will generally be initiated within 7 to 15 working days from the date of approval and successful verification. The final credit to the user account may take additional time depending on the bank, card issuer, UPI provider, wallet, payment processor, settlement cycle, holidays, or technical delays outside our control.

Refunds, wherever approved, will normally be processed to the original payment method used for the transaction unless otherwise required by law or payment system rules. We are not responsible for delays caused by banks, payment processors, card networks, UPI systems, wallets, or incorrect payment details provided by the user.

9. Deductions

Approved refunds may be subject to deductions, including but not limited to applicable taxes, payment gateway fees, bank charges, convenience fees, platform charges, administrative costs, discounts, cashback, coupon benefits, affiliate commissions, chargeback penalties, content access value, or any other amount already incurred or payable by the Company.

10. Failed, Pending or Interrupted Payments

If money is debited from your account but order confirmation is not received, please do not immediately make multiple payments unless necessary. Contact support with proof of debit. Such transactions are subject to reconciliation by banks and payment processors. If the amount is not received by us, the refund or reversal is handled by the relevant bank/payment provider as per their timelines. If the amount is received by us and no Service has been delivered, we will review the case under this Policy.

11. Chargebacks and Payment Disputes

If a user raises a chargeback or payment dispute after receiving access, attending sessions, downloading material, or consuming Services, we may submit transaction records, access logs, communication records, invoices, delivery confirmation, LMS logs, screenshots, IP/device logs, and other evidence to the bank, payment processor, card network, dispute body, or authority. Misuse of chargebacks may result in account suspension, cancellation of access, recovery of dues, legal action, and refusal of future Services.

12. No Guarantee-Based Refund

No refund will be provided on the ground that a learner did not achieve expected knowledge level, spiritual outcome, astrological result, prediction accuracy, professional success, income, client acquisition, certification outcome, personal transformation, relationship outcome, health outcome, legal outcome, financial outcome, or any other subjective expectation. The Platform provides education and learning resources only, and users are responsible for how they interpret and apply the knowledge.

13. Contact for Refund and Cancellation

For refund, cancellation, duplicate payment, or failed payment queries, contact:

Karrtik Nigam
Gurusutraa Solutions Pvt. Ltd.
C2-470, Niti Khand-2, Indirapuram, Ghaziabad, U.P. 201014
Email: support@astrosutraavedicacademy.com