Privacy Policy

1. Introduction

This Privacy Policy explains how Gurusutraa Solutions Pvt. Ltd., operating under the brand name AstroSutraa Vedic Academy, collects, uses, stores, shares, protects, and processes personal data when you visit https://AstroSutraaVedicAcademy.com, create an account, submit an enquiry, purchase a course, attend a session, communicate with us, or use our online learning and related services.

By using the Platform or sharing your information with us, you consent to the collection and processing of your information in accordance with this Privacy Policy, applicable Indian laws, and the terms displayed on the Platform.

2. Scope

This Privacy Policy applies to all users, learners, visitors, prospects, customers, Experts, applicants, affiliates, and persons interacting with the Platform, advertisements, forms, landing pages, communications, live sessions, communities, or support channels of AstroSutraa Vedic Academy.

This Policy should be read together with our Terms and Conditions, Refund and Cancellation Policy, Shipping and Delivery Policy, and any course-specific terms.

3. Information We May Collect

We may collect the following categories of information, depending on how you interact with us:

• Identity and contact information: name, mobile number, WhatsApp number, email address, city, state, country, billing address, and contact preferences.
• Account information: username, password or authentication details, profile details, course enrolments, learning progress, login history, attendance, certificates, support tickets, and communication history.
• Payment and transaction information: order ID, payment status, amount, invoice details, taxes, refund status, payment method type, transaction reference, and payment confirmation details. We do not store full card numbers, CVV, UPI PIN, banking passwords, or sensitive payment authentication details.
• Course and learning information: purchased courses, modules accessed, assignments, quiz responses, completion status, live class attendance, webinar participation, comments, feedback, reviews, and certificates.
• Astrology and spiritual learning information: information voluntarily submitted by you for learning, chart preparation, examples, assignments, discussions, or Expert interaction, such as date of birth, time of birth, place of birth, gender where provided, questions, preferences, or spiritual interests.
• Communication information: messages sent via email, WhatsApp, RCS, SMS, forms, phone, chat, social media, helpdesk, communities, or other channels.
• Device and technical information: IP address, browser type, operating system, device identifiers, screen resolution, referral URL, pages visited, session duration, clicks, scrolls, course access logs, error logs, and approximate location derived from IP or device settings.
• Advertising and analytics information: campaign source, ad interactions, cookies, pixels, conversion events, remarketing audience information, UTM parameters, lead source, and behavioural analytics collected through authorised tools.
• Compliance and security information: fraud signals, payment risk indicators, KYC or verification details where required, consent logs, opt-out preferences, and records required for legal, tax, audit, regulatory, payment, and dispute purposes.

4. How We Collect Information

• Directly from you when you fill a form, make a purchase, create an account, request support, attend a class, participate in a community, or communicate with us.
• Automatically through cookies, pixels, tags, analytics scripts, log files, LMS activity tracking, and similar technologies.
• From payment processors, banks, messaging service providers, advertising platforms, analytics providers, webinar tools, hosting providers, learning management system providers, and other service partners.
• From public sources, referrals, affiliates, advertising leads, social media interactions, or third-party forms where you have interacted with our campaigns or provided consent.

5. Purpose of Processing

We may use personal data for the following purposes:

• to create and manage your account, enrolment, course access, certificates, learning progress, and support requests;
• to process payments, invoices, refunds, failed transactions, disputes, chargebacks, tax records, and fraud prevention checks;
• to deliver live sessions, recorded courses, online classes, workshops, webinars, assessments, assignments, community access, and digital learning material;
• to communicate with you through WhatsApp, RCS, SMS, email, calls, in-app messages, web notifications, or social channels for transactional, service, support, educational, promotional, and marketing purposes;
• to personalise content, recommend courses, improve learning experience, provide reminders, and share updates about offers, events, webinars, products, or services;
• to run advertising, retargeting, remarketing, lead generation, campaign measurement, conversion tracking, and audience analysis through third-party platforms;
• to use analytics and behaviour tools, including Google Analytics and Microsoft Clarity, to understand page usage, clicks, scrolls, heatmaps, session behaviour, traffic source, and platform performance;
• to protect the Platform, prevent piracy, unauthorised sharing, misuse, fraud, hacking, spam, payment abuse, chargeback misuse, and violations of our Terms;
• to comply with legal, regulatory, accounting, tax, contractual, law enforcement, payment network, or dispute resolution requirements;
• to improve our courses, Experts, services, website, LMS, marketing, support, operations, technology, and user experience.

6. Legal Basis and Consent

We process personal data based on your consent, performance of a contract, legitimate business needs, compliance with applicable law, protection from fraud, enforcement of legal rights, and other lawful grounds available under applicable Indian law. Where consent is required, you may withdraw consent by contacting us or using available opt-out mechanisms, subject to legal, contractual, payment, tax, dispute, and operational requirements.

Withdrawal of consent may affect your ability to access certain Services, course content, communications, certificates, support, or account features.

7. Payment Data

Payments on the Platform may be processed through authorised third-party payment service providers. We may receive transaction status, order ID, payment reference, amount, mode of payment, refund status, and settlement-related information. We do not store full card numbers, CVV, UPI PIN, net banking passwords, or sensitive payment authentication credentials. You should never share payment passwords, OTPs, card CVV, UPI PIN, or banking credentials with us, our Experts, or any person claiming to represent us.

8. Cookies, Pixels, Analytics and Tracking Technologies

We may use cookies, web beacons, pixels, tags, scripts, SDKs, local storage, session recording, heatmap tools, and similar technologies to operate the Platform, remember preferences, measure performance, analyse user behaviour, improve usability, prevent fraud, attribute conversions, optimise advertisements, and show relevant marketing communications.

We may use tools including Google Analytics and Microsoft Clarity, and may use advertising or analytics services from search engines, social media platforms, ad networks, messaging platforms, and other digital media partners. These tools may collect information such as pages visited, clicks, scrolls, device information, browser information, approximate location, referral source, and interaction patterns.

You may control cookies through your browser settings. Blocking cookies may affect certain features of the Platform, login status, course access, tracking of completion, payment flow, or user experience.

9. Marketing and Communication

By providing your contact details, submitting a lead form, registering for a webinar, downloading content, purchasing a course, or interacting with our campaigns, you agree that we and our authorised service providers may contact you through WhatsApp, RCS, SMS, email, phone calls, in-app messages, social media, push notifications, or other digital channels.

Transactional and service messages may include payment confirmation, invoice, course access, live session reminders, schedule changes, support updates, security alerts, and policy updates.

Promotional messages may include course offers, webinars, discounts, new programs, expert sessions, reminders, retargeting, and brand updates.

You may opt out of promotional communications by following the unsubscribe/opt-out instructions where available or by contacting support. We may still send service, transactional, security, legal, or payment-related messages where necessary.

10. Sharing and Disclosure of Information

We may share information with the following categories of recipients, only to the extent necessary for the stated purposes:

• Experts, trainers, faculty, moderators, mentors, and support teams for course delivery, doubt resolution, attendance, assessments, and learner support;
• payment processors, banks, card networks, UPI providers, wallet providers, fraud prevention services, and accounting/tax service providers for transaction processing and compliance;
• technology providers such as hosting services, LMS providers, email/SMS/WhatsApp/RCS providers, CRM tools, webinar tools, analytics platforms, cloud providers, database providers, and customer support tools;
• advertising and marketing partners for campaign execution, conversion measurement, remarketing, retargeting, lead management, and campaign optimisation;
• professional advisors including auditors, lawyers, accountants, consultants, insurers, and compliance advisors;
• government authorities, regulators, law enforcement, courts, dispute bodies, payment networks, or other parties where required by law, legal process, fraud prevention, safety, or enforcement of our rights;
• business successors, investors, acquirers, assignees, or affiliates in connection with restructuring, merger, sale, transfer, financing, or business continuity, subject to appropriate confidentiality and legal safeguards where applicable.

11. Data Retention

We retain personal data for as long as necessary to provide Services, maintain accounts, enable course access, issue certificates, provide support, comply with legal/tax/accounting/payment obligations, resolve disputes, prevent fraud, enforce agreements, and protect our rights. Course and transaction records may be retained for legally required periods or longer where necessary for dispute defence, audit, anti-fraud, or business continuity purposes.

When data is no longer required, we may delete, anonymise, archive, or restrict it in accordance with our internal policies and applicable law.

12. Data Security

We use reasonable administrative, technical, and organisational safeguards designed to protect personal data against unauthorised access, misuse, loss, alteration, disclosure, or destruction. However, no website, internet transmission, payment system, email, messaging channel, cloud system, or digital platform can be guaranteed to be completely secure. Users are responsible for securing their devices, email accounts, mobile numbers, passwords, OTPs, and payment instruments.

13. Children and Minors

The Platform is generally intended for users who are 18 years or older. If a minor accesses the Platform, enrols in a course, or participates in a session, such use must be with the knowledge, consent, and supervision of a parent or lawful guardian. We do not knowingly intend to collect personal data from minors without appropriate consent. If you believe a minor has provided information without proper consent, please contact us.

14. Your Rights and Choices

Subject to applicable law, verification, and legitimate limitations, you may request access, correction, update, deletion, withdrawal of consent, restriction of processing, or grievance redressal relating to your personal data. Requests may be denied or limited where retention or processing is required for legal compliance, payment records, tax obligations, fraud prevention, dispute resolution, contract performance, security, platform integrity, or enforcement of rights.

To exercise rights or submit a privacy grievance, contact Kartik Nigam at support@astrosutraavedicacademy.com.

15. International Processing and Third-Party Platforms

Some technology, analytics, advertising, communication, or cloud service providers may process or store data in India or other jurisdictions, subject to applicable law and contractual safeguards. Third-party platforms may have their own privacy policies, data processing practices, cookies, and opt-out tools. We are not responsible for the privacy practices of independent third-party websites, apps, ad platforms, payment providers, social media platforms, or services linked from or integrated with the Platform.

16. Data Accuracy

You are responsible for ensuring that the information you provide is accurate, complete, and up to date. Incorrect birth details, contact details, account details, or payment information may affect course delivery, chart preparation, certificates, support, refunds, or communications. We are not liable for any loss, delay, wrong communication, failed delivery, or incorrect learning output caused by inaccurate or outdated information provided by you.

17. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on the Platform with the revised effective date. Continued use of the Platform after changes indicates acceptance of the updated Policy. If material changes are made, we may notify users through appropriate channels where reasonably practical.

18. Contact Details

For privacy queries, consent withdrawal, data requests, grievances, or support, contact:

Kartik Nigam
Gurusutraa Solutions Pvt. Ltd.
C2-470, Niti Khand-2, Indirapuram, Ghaziabad, U.P. 201014
Email: support@astrosutraavedicacademy.com